Terms of service

1. General Provisions for Customers

1.1 oasis longevity GmbH (“OASIS”) provides a personal health concierge service, which is defined by a physical coach (hereinafter the “Concierge”) and a digital network platform (OASIS Longevity). The platform serves for communication and exchange between the Concierge and the Clients as well as between the Customer and partners affiliated with the OASIS network. 

1.2 The terms used in these General Terms and Conditions (“GTC”) shall have the following meaning: 

  • Customers: Any individual registered with OASIS who receives concierge services. For minor customers, the consent of the legal representative is required in order to conclude the contract. 

  • Concierge: A health service provider, who serves as the primary guide and advocate for clients on their individualized jounrey. They do not diagnose or do not replace medical professionals.

  • Partner: Health professionals who have entered into a contract with OASIS and offer their services via the OASIS platform. OASIS Partners act on their own account and under their own responsibility. 

These GTC apply to all services provided by OASIS. OASIS may expand, modify, or reduce these services at any time. 

2. Services and Remuneration 

2.1 OASIS provides the following services to the Customer: 

  1. Guide in the areas of sports and exercise, nutrition, and stress regulation; 

  1. Communication via WhatsApp, email, or other communication channels; 

  1. Provision of useful information (newsletters, specialist articles, links, events, etc.); 

  1. Use of a digital platform for booking and payment of services as well as for the referral of partners from the OASIS network. 

The Customer shall be entitled to those services (content, scope, quantity, duration, etc.) that are included in the service booked. The offers of OASIS are further described on the OASIS Longevity website. 

2.2 The current prices published on the OASIS Longevity website apply. All amounts include statutory value added tax. Services provided by OASIS to the Customer that are not listed on the website must be agreed separately. OASIS reserves the right to adjust prices. 

2.3 OASIS provides services from the time of authorized payment. Concierge sessions are carried out after scheduling an agreed appointment (cf. Section 6). 

2.4 The Customer acknowledges that OASIS receives commissions when new or existing clients are referred to a partner from the OASIS network. 

3. Rights of Use 

3.1 Customer may only use OASIS services for their own purposes. This also applies to referrals to partners from the OASIS network. Any commercial transfer or use by third parties is not permitted. 

3.2 In the event of violations of contractual provisions (including these GTC) or applicable law, OASIS is entitled to immediately discontinue the service and exclude the Customer from the digital platform. Fees already paid will not be refunded. 

4. Warranty 

4.1 OASIS warrants that the digital platform made available to the Customer is free from defects that would nullify or substantially impair its value or fitness for ordinary use. An insignificant reduction in value or usability does not constitute a defect. The Customer acknowledges that, according to the current state of the art, it is not possible to create and operate a system that is completely error-free and available without interruption. 

4.2 The Customer must report disruptions immediately upon discovery. The Customer shall provide OASIS with all documents and information required for the analysis and elimination of errors and shall provide OASIS with the necessary assistance within the scope of its capabilities. 

4.3 OASIS reserves the right to temporarily restrict or suspend the availability of the digital platform. Such restrictions may be caused by force majeure, in particular strikes and lockouts, power outages, and technical or other measures affecting the proper or optimized functioning of the platform. 

4.4 With regard to concierge services offered beyond the digital platform, OASIS undertakes to perform diligently and carefully. OASIS does not warrant that the Customer will achieve the goals sought through coaching and/or other services. 

5. Data Protection 

5.1 OASIS undertakes to treat all data received confidentially and not to disclose it to unauthorized third parties. 

5.2 By using the digital platform, the Customer explicitly consents to OASIS using the data, including health data uploaded or otherwise provided by the Customer, for the provision of its services. Disclosure of data to partners in the OASIS network takes place only with the Customer’s prior explicit consent. The Customer retains all rights to their data. 

5.3 Further information on how OASIS collects and processes personal data (including health data) can be found in the Privacy Policy (https://oasis-longevity.ch/policies/privacy-policy). 

6. Appointments 

6.1 Appointment Scheduling: Appointments with the OASIS Concierge or with OASIS Partners may only be booked via the booking tool on the OASIS digital platform. The duration of the appointment is determined by the booked service. 

6.2 Rescheduling or Cancellation by the Customer: Appointments are binding. Customers may reschedule or cancel appointments free of charge up to 48 hours before the agreed time. This must be communicated directly to the Concierge or OASIS Partner (via phone, SMS, WhatsApp, digital platform, or email). For rescheduling or cancellations made less than 48 hours before the appointment, the service is deemed rendered. The same applies if the Customer arrives late, does not appear, or is not reachable. Delays do not entitle the Customer to compensation or repeat performance by OASIS. 

6.3 Cancellation by OASIS: For good cause (e.g., illness, accident, or other obstacles), OASIS may cancel an appointment. The Customer will be notified as soon as possible and offered an alternative appointment. 

7. Liability 

7.1 Liability on the part of OASIS – regardless of the legal grounds – is excluded to the extent permitted by law. Where OASIS is nevertheless liable for the breach of a contractual obligation, liability is limited to the amount of the remuneration for the respective order, namely the service selected by the Customer. 

7.2 Liability for the loss, damage, or other impairment of data and its restoration is also excluded to the extent permitted by law and – where exclusion is not permitted – is limited in accordance with Section 7.1. 

7.3 The Customer is obliged to comply with all legal provisions. Should OASIS be held liable by third parties as a result of legal infringements by the Customer, regardless of the type, the Customer shall indemnify and hold OASIS harmless and shall assume all resulting costs. 

7.4 The Customer acknowledges that OASIS does not provide medical services. Contact with the OASIS Concierge via the digital platform, email, telephone, or other channels, the transmission of data, and the receipt of information via the platform do not establish a doctor-patient, therapist-patient, or any other health professional-patient relationship between the Customer and OASIS. The services offered by OASIS do not replace a consultation with a physician. 

7.5 OASIS shall not be liable for claims by the Customer arising from services provided by independent Partners or third parties, who provide their services in their own name and on their own account. Liability on the part of OASIS for the conduct of third parties – regardless of the legal grounds – is excluded. 

8. Term and Termination of the Contract 

8.1 The term of the contract depends on the service selected. If the contract is concluded for a fixed term, it ends automatically upon expiry of that term. Early termination is only possible for good cause. 

8.2 Upon termination of the contract, OASIS is released from all service obligations, and any services not used by the Customer shall expire. Payments are non-refundable, and no credits shall be issued for unused services. 

9. Amendments to the GTC 

OASIS reserves the right to amend these GTC at any time. Amendments will be announced on the platform in an appropriate manner. By (continued) use of the digital platform, the Customer accepts the amended GTC. 

10. Jurisdiction, Applicable Law, Miscellaneous 

10.1 The exclusive place of jurisdiction for all disputes between OASIS and the Customer arising from or in connection with the contractual relationship (including the GTC) shall be Zug, Switzerland. OASIS may alternatively assert its claims at the Customer’s place of residence. 

10.2 The contractual relationship between OASIS and the Customer, including these GTC, shall be governed exclusively by substantive Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). 

10.3 Should one or more provisions of these GTC be invalid or unenforceable, in whole or in part, or subsequently become invalid or unenforceable, this shall not affect the validity of the remaining provisions. In place of the invalid or unenforceable provision, a legally permissible provision shall apply that comes closest to the economic purpose of the original provision. The same applies in the event of any gaps in these GTC. In such a case, a legally permissible provision shall be deemed agreed that is consistent with the economic purpose of these GTC and their remaining provisions. 

  

Version of these GTC: September 2025